Refund Policy

We are pleased to serve you.

We are committed to providing you with a seamless and secure payment experience. We understand that circumstances may arise where a return or refund is necessary. Please familiarize yourself with our Return Policy to ensure clarity and transparency in your transactions.

Refund Eligibility

Payments received via our payment gateway are generally not refundable, except in the following cases:

Technical Glitch: If a technical glitch results in the excessive debiting of a customer's card or bank account in a single transaction, the customer will receive a refund for the excess amount, minus any expenses associated with the payment gateway.

Failed Enrollment: In cases where a technical issue leads to a deduction from the customer's bank account or credit card, but the enrollment is unsuccessful, the customer can sign up using complimentary services provided by Impro Fintech. The money will be refunded after deducting the associated Payment Gateway charges.

Refund Process

To be eligible for a refund, customers must provide the transaction number and the original payment receipt. Please email the application to [email protected] in the prescribed manner.

Upon approval, Impro Fintech will issue the reimbursement within 21 days of receiving the online registration form and completing manual processing. Depending on your bank's processes, it may take 5-7 business days for the refunded amount to appear in your account.

Unsettled Payments

For purchases where payment has not been received, Impro Fintech will contact the payee or user to facilitate payment settlement promptly.

If an issue cannot be resolved, Impro Fintech reserves the right to directly credit the disputed payer's account. The payee cannot dispute the direct credit and debit that the contested payer made to their account. Once an agreement is reached between the payee and payer, the funds will be managed by Impro Fintech providers in line with the terms of the settlement.

Chargeback Handling

In the event of a chargeback, the payment must still be handled in accordance with the agreement, even if the payee, user, or service provider has already received payment. Users and payers are advised to be aware of this policy.

We strive to address your concerns promptly and efficiently. If you have any questions or require assistance, please reach out to our dedicated support team.